FAQs

What gaurantee do I get with the wheels?

All wheels now come with 2 years warranty

 

We stand by our product and customers 100%. In the event of an issue we will always work with the purchasing customer to maintain a satisfactory conclusion.

** Please note King -Wheels can only offer warranty to customers who have purchased through King -Wheels **

Can alpina spare parts be bought if needed?

Yes you can order online here spare parts

Can the nipples be opposite to the rim colours if wanted, i.e. two colours?

Yes by request the nipples can be opposite to the rim colour or the same as rim colours. You can choose your preferred nipple configuration during the online ordering process on this website.

Can I order a bespoke wheelset to match my bike colours?

Please look here at our new rim colours , We can Anodise or paint to your custom RAL code , please contact for more details

The colour options available for your bike are listed when you order on this website.

The standard colours are Fluo ( Florescent ) Or Pastel colours – Glossy or Matte

** If you provide us with a RAL  colour we will use this colour for an exact colour match on your wheel set **

 

New rim colours 

 

How long does it take for the wheelsets to arrive?

We aim to construct your wheels in 4-6 weeks but it may be slightly longer in exceptional circumstances.

Do you ship worldwide?

Yes we ship worldwide for 200.00€ (approx $225) or €63.50 for countries in the EU – UK shipping is free .

How is my order shipped, is it insured and do I receive a tracking number?

All international orders are are shipped by either fedex or DHL. UK orders are usually shipped by UPS.

All wheels are now transported with free Insurance .

All customers will receive a tracking number.

Do you make one off wheels for other bikes not listed?

Please contact , It may be possible to help

How can i pay

There are several payment options

1) At the check out you have an option to pay by card  via secure sage pay

2) Once in check out you can select Paypal  as your payment option

3) Using  ” contact us ” you can pay by international bank transfer – UK customers can also pay by cheque but funds must clear first

CAN I ORDER ONE WHEEL only?

Yes select the one or two wheel option from the option menu